Talent1700

I am a technical support specialist, I am an organized and committed professional with extensive experience in AML/Fraud and customer support roles within igaming and fintech companies. I take pleasure in honing and enhancing my investigative skills and delving into the technical aspects of my work.

Over the course of my career, I have worked with a diverse array of tools, ranging from ticketing systems such as JIRA, Zendesk, and Service Cloud, to platforms like Salesforce and Napier. I am proficient in using various payment and Casino-related Backoffices, and I am skilled in querying SQL databases. In my current role, I have expanded my technical expertise by learning to utilize Gitlab, Kibana, and AWS.

My primary focus and interest lie in managing fraud and AML cases, as well as handling KYC documentation, utilizing specialized tools like iOvation and Jumio. I find fulfillment in troubleshooting issues, devising solutions, and maintaining effective communication to ensure the best user experience.

Additionally, I enjoy streamlining processes, updating internal documentation, and consistently strive for excellence both independently and as part of a team. I prioritize nurturing positive working relationships with various stakeholders in the organizations I work for.