Talent1445

I have 20 years of experience in IT, where I have served as a leader and professional with a customer-centric approach. Throughout my career, I have gained a deep understanding and valuable experience in real-time software applications and systems design, product service and support, IT service delivery, and business operations. I have also successfully managed Profit and Loss (P&L) responsibilities.

As a results-oriented management professional, I have been an integral part of global senior management teams in various organizations, ranging from start-ups to scale-ups and enterprise environments. My focus has always been on driving process improvements and ensuring successful delivery across development, technical support, professional services, and operations. This includes tasks such as resource planning, team building, business process development and improvement, metrics development, training, professional development, and overall customer satisfaction